Terms of Service

Effective November 9, 2026

1. Agreement

These terms are an agreement between Levski Labs LLC ("Kallivo," "we," "us") and the business that signs up ("you"). By creating an account or using Kallivo, you agree to them for your business, and you confirm you're at least 18 and allowed to agree on the business's behalf. Our Privacy Policy explains how we handle information.

2. What Kallivo does

Kallivo answers your calls and website chats, books appointments, sends you lead alerts and reports, helps you build estimates and change orders from your own prices, sends them from your email, and tracks jobs through to done. Features may change over time. We won't remove something central to your plan without telling you first.

3. Your account and team

• Your team's pages open from private links. Anyone with a link can open that page, so don't forward them. Anything done through your account is your responsibility.
• You choose who's on your team and what they can do. You're responsible for their use of Kallivo.
• Give us accurate information, and keep your business details, prices and hours up to date so Kallivo answers correctly.

4. Free trial

New accounts get a free 14-day trial with no card required. During the trial, Kallivo runs on your real calls with your own Kallivo number. Before the trial ends, choose a plan to keep going. If you don't, Kallivo stops answering at midnight your local time at the end of the trial's last day. We hold your Kallivo number for 30 days after that, so if you choose a plan in that time, you keep the same number (see section 7). Your data is deleted 90 days after the trial ends, as our Privacy Policy explains.

5. Plans and billing

• Starter is $349 a month for you plus one more person, with 500 call minutes a month.
• Team is $649 a month with no limit on people, with 1,000 call minutes a month.
• Both plans include every feature. Plans are billed monthly in advance through Stripe.
• Call minutes are time on the phone with Kallivo: customers calling in, and you or your team building estimates or updating jobs by phone. Website chat doesn't count. Unused minutes don't roll over.
• Extra minutes are $0.25 each for every minute over your plan's included minutes. Kallivo keeps answering when you go over. Extra minutes are billed at the end of each monthly billing cycle.
• Prices don't include taxes. If we change prices, we'll tell you at least 30 days before your next bill.

6. Canceling

Plans are month to month, and you can cancel anytime. Your service keeps running through the end of the month you've paid for, and then it stops. We don't give refunds for partial months. After your service stops, your Kallivo number is handled as section 7 describes, and your data is deleted 90 days later, as our Privacy Policy explains.

7. Phone numbers

You keep your own business number. You set your carrier to forward calls to Kallivo when you don't answer. We give you a Kallivo phone number while your account is active. The number is provided through our phone carrier. When your service stops, because an unpaid trial ends or you cancel, we hold your Kallivo number for 30 days. If you turn service back on in that time, you keep the same number. After 30 days, the number is released. Before it's released, you can ask us at [email protected] to move (port) it to another provider.

8. Your responsibilities

• Telling callers. Laws in some places, including California, require that callers be told when a call is answered by an automated assistant or transcribed. Kallivo's greeting tells every caller it's an AI assistant and that the call is transcribed. If you write your own greeting, Kallivo adds that notice to it automatically. You're responsible for any other notice the law requires where you work.
• Following the law. Use Kallivo in line with the laws that apply to you, including those on calls, texts, marketing, privacy, licensing and consumer protection. Don't use Kallivo to call or message people who haven't agreed to hear from you.
• Not for emergencies. Kallivo isn't an emergency service. Callers with an emergency should hang up and call 911. Kallivo doesn't dispatch help.
• Sensitive information. Don't use Kallivo to collect health information covered by HIPAA, payment card numbers, or Social Security numbers.
• Your content. You must have the right to everything you give Kallivo, including your prices, logo, website content and photos.

9. AI and your estimates

Kallivo uses AI to talk with callers, summarize leads and photos, and draft estimates and change orders. AI can mishear, misunderstand or make mistakes.

• Every price comes from what you say or from your price list. Kallivo never sets a price, and it won't send an estimate that has a line without a price.
• Nothing goes to a customer until you or your team hit Send. Check every estimate and change order before you send it. What you send, quote and agree to with your customers is your responsibility.
• Photo summaries describe what's visible. They aren't inspections, diagnoses or measurements.
• Kallivo doesn't promise any number of calls, bookings, jobs or revenue.

10. Your data

You own the information you and your customers put into Kallivo. You give us permission to use it to provide, secure and improve Kallivo, and to create aggregated or de-identified information as described in our Privacy Policy. Our AI providers don't train their models on it. When you connect Google, Microsoft, QuickBooks, Zapier or another service, that service's own terms also apply, and you can disconnect it at any time.

11. Acceptable use

Don't use Kallivo to break the law, harass anyone, send spam, impersonate someone else, or mislead callers about who they're dealing with. Don't try to break, overload, copy, resell or reverse-engineer Kallivo, or get into accounts that aren't yours. We may suspend an account that does these things, and we'll tell you why unless the law or safety stops us.

12. Our property

Kallivo, including its software, name and logo, belongs to us. These terms give you the right to use it while your account is active and nothing more. If you send us ideas or feedback, we may use them without owing you anything.

13. Availability

We work to keep Kallivo running at all times, but we can't promise it will never go down. Phone carriers, internet providers and the other services Kallivo relies on can also fail. We'll fix problems as quickly as we can and tell you about planned maintenance ahead of time.

14. Disclaimers

EXCEPT AS THESE TERMS SAY, KALLIVO IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL OTHER WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WE DON'T WARRANT THAT KALLIVO WILL BE ERROR-FREE OR THAT EVERY CALL WILL BE ANSWERED OR CAPTURED.

15. Limits on liability

TO THE EXTENT THE LAW ALLOWS, NEITHER SIDE IS LIABLE FOR LOST PROFITS, LOST JOBS, LOST DATA, OR INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO KALLIVO IS LIMITED TO WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM. THESE LIMITS DON'T APPLY TO YOUR PAYMENT OBLIGATIONS OR TO EITHER SIDE'S FRAUD OR WILLFUL MISCONDUCT.

16. Indemnity

If someone makes a claim against us because of how you used Kallivo, what you sent your customers, or your breaking these terms or the law, you'll cover our reasonable costs of that claim, including legal fees.

17. Ending the agreement

You can stop using Kallivo as described in section 6. We may suspend or close an account that breaks these terms or doesn't pay, and where we can, we'll give notice first and a chance to fix the problem. Sections 8 through 18 continue after the agreement ends.

18. Law and disputes

California law governs these terms. Any dispute goes to the state courts in Placer County, California, or the federal court for the Eastern District of California, and both sides agree to those courts. Before filing anything, contact us and give us 30 days to try to resolve it.

19. Changes

We may update these terms. If a change matters, we'll email you at least 30 days before it takes effect. If you keep using Kallivo after that, the new terms apply.

20. Contact

Levski Labs LLC
6518 Lonetree Blvd, Suite 2061
Rocklin, CA 95765
[email protected]